Remote support in minutes, not days.
Different ways for remote support
Our response time is industry leading. We can be supporting you remotely within minutes of contacting us.
It could be a major machine issue, a software bug or the need to improve the efficiency of your ELAU PacDrive. Whatever the requirement we can support you. Our remote support is designed to ensure speed and efficiency. We can help identify and fix issues or fill skills gaps to minimise downtime and keep your machines running. Call, email or have one of our IPCs (Industrial PCs) connected to your machines for immediate support.
PHONE
SUPPORT
A dedicated engineer.
The quickest way to assess and solve a problem is remotely. We can provide you with peace of mind that you will be speaking directly with one of our expert ELAU PacDrive engineers from the outset and they will continue to support you until your issues are resolved. Whilst no problem is identical, having supported hundreds of blue chip clients with many issues there is yet to be a problem we have not been able to fix.
EMAIL, FTP & CLOUD DIAGNOSTICS
Through secure file sharing mediums, we can work with you to review your machines diagnostics, understand the issue and provide recommendations to get your machine up and running as soon as possible. We can also advise on long term preventative measures to ensure downtime is kept to a minimum.
AUTOMATED ANALYTICS SUPPORT
Machine Analyser™ is like having one of our engineers on-site 24/7. A cost effective, automated, read-only, non-intrusive solution. Keeping a constant eye on the diagnostics to highlight past, current and potential issues. It also means we can support you remotely much faster.
Contact Us for Schneider Electric PacDrive Support:
Repair. Replace. Train. Maintain. Your ONE STOP SHOP for your ELAU PacDrive needs. Now and in the future.
FREQUENTLY ASKED QUESTIONS
Yes, many PacDrive issues can be diagnosed remotely through diagnostic software and remote access tools, allowing DilMotion Control (Pvt) Ltd’s engineers to identify faults quickly before deciding if an onsite visit is needed.
No, Machine Analyser® is designed to be as non-intrusive as possible and can work in any setup without needing to change it. The software will read data from the controller, clean it, and present it in a way that is easy to read about the status of your equipment.
Response times depend on your location and the nature of the issue, but DilMotion Control (Pvt) Ltd prioritizes urgent breakdown calls to get a technician to your factory as quickly as possible.